Make the right technology decision
And make it deliver
Donnabrook helps organisations understand what's possible, select the right cloud communications and customer engagement solutions, and navigate implementation. We stay involved after deployment — providing independent advice, advocacy and accountability as your business and technology evolve.
Donnabrook helps organisations understand what’s possible, select the right cloud communications and customer engagement solutions, and navigate implementation. We stay involved after deployment — providing independent advice, advocacy and accountability as your business and technology evolve.
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“Over the past four years, Donnabrook has developed a strong understanding of Home in Place, the community housing sector and the operational environment in which we work. Donnabrook, led by Andrew Olsen, Director, makes a genuine effort to understand our internal challenges, processes and priorities, adapting how and when he engages to work effectively with our team.
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Kent Chalmers
Group Chief Technology Officer, Home in Place
Communication & cloud solutions
insights
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Community Housing
Leading Through Continuous Change in Community Housing
Community Housing is facing continuous change — from growth and regulation to technology, workforce pressures and rising expectations. Join Donnabrook…
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Cloud Telephony
AI Governance Starts With People, Not Policies
AI governance requires more than policies. Discover why Human-in-the-Loop oversight, accountability and staff education are essential for responsible AI adoption.
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Cloud Telephony
Employment Law, Operational Reality & Risk: What Organisations Are Missing
Execution risk in employment law is increasing as one incident can trigger multiple regulators. Most organisations aren’t failing due to…
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“Five years on, Andrew is still checking in to ensure our communications systems are performing as expected. That level of ongoing care and accountability is rare.” — IT Manager, Robson Civil
Kazu Hosoi
IT Manager – Robson Civil
Our clients
Improve customer & employee experience with AI-enabled integrated communications
We empower companies to transition to next-generation cloud communications by leveraging our deep experience and partnerships with the world’s most innovative companies in this space.
Respond to customers instantly
Engage customers across different channels, automate workflows and connect teams everywhere.
Work from anywhere
Say goodbye to multiple phone numbers – enable compliant configurations with remote, mobile, and dedicated home/office deployments
Powered with AI
Use SMS, IVR, and chatbots for secure and verified client interactions and leverage the latest pre-built integrations.
Embed compliance, privacy and security
Protect every conversation with third-party-verified, enterprise-grade security plus compliance and privacy controls.
Learn about our global partners in cloud communications and operational technology
We partner with leading platforms that help organisations modernise how they communicate, resolve issues, and capture insight from every interaction.
We’re selective in who we work with—focusing on long-term outcomes, operational efficiency, and measurable service improvements.
Remote visual support and guidance
TechSee enables real-time issue resolution using live video—no apps required. Teams can see, guide, and document interactions, reducing site visits and improving first-contact resolution.
Unified cloud communications
pioneer
A global leader, RingCentral bring an excellent track record and considerable strengths across key areas: functionality, security, reporting and analytics, integration, and overall risk profile.
Find out more about our partners
We partner with platforms that improve how organisations handle interactions, resolve real-world issues, and reduce operational effort—while capturing insight from every engagement.