Helping community housing support affordable housing and tenant experience

You can reduce operational costs by consolidating communication channels into a single service.

For example, you could replace corporate smartphones with a BYOD (bring your own device) policy and then use their virtual extension from their device, cutting mobile phone costs. Scale your cloud telephony service up or down so your operating costs move with your staff numbers.

Unified communication and cloud technologies (UCaaS) platforms can include features that help document and archive communications, which are useful for regulatory compliance through readily available rich analytics and reporting.

Improved communication tools facilitate better internal governance, allowing for efficient board meetings and streamlined decision-making processes.

UCaaS can improve coordination among maintenance teams and streamline reporting processes, making it easier to manage multiple properties. For example, by automating the inclusion of all calls and related metrics against the assets in your system.

Efficient communication channels can be established with tenants for reporting maintenance issues, leading to quicker resolutions and better tenant satisfaction.

This includes the ability for staff to accept communication from multiple social channels like Messenger or webchat and process and report on it in the same manner as a telephone call.

This is referred to as an omnichannel capability. It’s important to note here that an employee can effectively manage up to six concurrent web chats simultaneously while only being able to handle one phone call at a time.