How US home builders elevated CX through remote visual support
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
The Metrigy Microsoft Teams Telephony 2022 report emphasises the strategic advantage of integrating UCaaS (Unified Communications as a Service) with Microsoft Teams.
This is vital for businesses seeking to optimise telecom expenses, enhance reliability and access advanced calling features.
The report reveals that 88% of businesses using Microsoft Teams for messaging and meetings – alongside a separate UCaaS provider for calling – intend to maintain this setup due to cost efficiency and superior service reliability.
Highlights of an in-depth analysis of the benefits of using a separate UCaaS provider with Microsoft Teams:
For businesses evaluating Microsoft Teams Telephony, considering UCaaS integration offers benefits in cost, reliability, and feature access. It is a preferable strategy for optimising telecommunications infrastructure.
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
Recently, we spoke to a Community Housing Provider (CHP) regarding the challenges with property maintenance.
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
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