16 April | 12:00pm AEST | 25-min Executive Briefing
This report from RingCentral presents a comprehensive snapshot of how artificial intelligence is reshaping business communications in 2025. As a global leader in cloud-based communication and AI-driven voice platforms, RingCentral brings deep expertise and real-world insight into how organisations are leveraging next-generation tools. Based on a cross-industry survey of senior decision-makers, the report explores key adoption trends, integration challenges, fraud risks, and return on investment (ROI) insights.
The data reveals a clear shift toward practical, results-driven AI. Key findings include:
72% of organisations are using or actively experimenting with AI in customer conversations, collaboration, and sales.
C-level executives are the most frequent AI users, integrating it into daily strategic decision-making.
Top benefits include faster resolution times, improved customer satisfaction, and reduced agent burnout.
Main barriers include fraud prevention, data security, and system integration challenges.
Voice data analytics is a growing priority, with over 80% planning to invest in it within 12 months.
📥 Download the full report below to explore the findings and strategic recommendations.
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