One incident can trigger multiple regulators. Insights from an employment law partner Warwick Ryan
This report from RingCentral presents a comprehensive snapshot of how artificial intelligence is reshaping business communications in 2025. As a global leader in cloud-based communication and AI-driven voice platforms, RingCentral brings deep expertise and real-world insight into how organisations are leveraging next-generation tools. Based on a cross-industry survey of senior decision-makers, the report explores key adoption trends, integration challenges, fraud risks, and return on investment (ROI) insights.
The data reveals a clear shift toward practical, results-driven AI. Key findings include:
72% of organisations are using or actively experimenting with AI in customer conversations, collaboration, and sales.
C-level executives are the most frequent AI users, integrating it into daily strategic decision-making.
Top benefits include faster resolution times, improved customer satisfaction, and reduced agent burnout.
Main barriers include fraud prevention, data security, and system integration challenges.
Voice data analytics is a growing priority, with over 80% planning to invest in it within 12 months.
📥 Download the full report below to explore the findings and strategic recommendations.
Explore how revolutionary AI can automate and enhance your enterprise’s customer experience.
What’s changing in UCaaS/CCaaS, AI note-taking, and compliance. Practical implications for regulated, multi-site organisations.
Would you like to explore how AI-supported modern communications might help your environment? Book a 15-minute consult .
Execution risk in employment law is increasing as one incident can trigger multiple regulators. Most organisations aren’t failing due to...
A 25-minute executive briefing for Community Housing Providers on improving maintenance efficiency, reducing contractor visits, and enhancing property maintenance operations.
Privacy is emerging as a critical risk in AI-driven telephony for community housing. As voice data is captured and analysed,...
