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Transparent advisory helping Australian businesses and government unlock the value of AI-powered voice, messaging, and virtual agent solutions. We guide you in selecting and implementing next-generation platforms like RingCentral and Kore.ai and others to drive measurable outcomes—reduced operational costs, increased call deflection, improved resolution times, enhanced customer satisfaction, agent efficiency, and compliance at scale.

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Our clients

Improve customer & employee experience with AI-enabled integrated communications

We empower companies to transition to next-generation cloud communications by leveraging our deep experience and partnerships with the world’s most innovative companies in this space.

Respond to customers instantly

Engage customers across different channels, automate workflows and connect teams everywhere.

Work from anywhere

Say goodbye to multiple phone numbers – enable compliant configurations with remote, mobile, and dedicated home/office deployments

Powered with AI

Use SMS, IVR, and chatbots for secure and verified client interactions and leverage the latest pre-built integrations.

Embed compliance, privacy and security

Protect every conversation with third-party-verified, enterprise-grade security plus compliance and privacy controls.

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"Our collaboration with Donnabrook, has been instrumental in the successful investigation and implementation of a new Unified Communications system. Donnabrook’s assistance in providing ongoing support and connections to valuable consultants and resources has significantly enhanced our systems, taking them beyond our expectations. We highly value their contributions and look forward to continued collaboration as we evolve our technology infrastructure.”
Kent Chalmers, Group Chief Technology Officer, Home in Place
Kent Chalmers
Group Chief Technology Officer, Home in Place

Communication & cloud solutions insights​

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Learn about our global leading partners in cloud telephony and AI-powered customer automation.

We’re very selective of our partners, as we’re focused on the long term and helping you have the best customer experience possible.

Empowering enterprise‑grade AI multi‑agent orchestration

Empowering enterprise‑grade AI multi‑agent orchestration

Kore.ai is a globally recognised leader in enterprise AI, offering a no-code platform that transforms customer, employee, and agent interactions through intelligent automation and multi-agent orchestration.

Unified cloud communications <br>pioneer

Unified cloud communications
pioneer

A global leader, RingCentral bring an excellent track record and considerable strengths across key areas: functionality, security, reporting and analytics, integration, and overall risk profile.

Find out more about our partners

Global leaders in AI-enabled voice communications and rapid agentic agent for enterprise service, work and process

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We help you deliver exceptional customer experiences. 

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