Donnabrook helps organisations assess, select, and transition to cloud telephony with confidence — reducing risk, avoiding vendor bias, and ensuring governance and operational fit.
We work with organisations navigating cloud telephony and communications decisions, often under pressure from contract renewals, compliance obligations, or operational complexity. Our role is to bring clarity: to assess what is in place today, what is fit for purpose, and what needs to change — without vendor bias.
We go beyond technology selection. We help organisations understand risk, governance implications, operational impact, and long-term suitability, so decisions are made once and made well.
Organisations can engage Donnabrook for independent advisory only, a consulting package to develop a lite or comprehensive RFP, or for advisory support through selection and transition. Either way, the focus is the same: practical outcomes, reduced risk, and confidence in the path forward.
Independent and vendor-agnostic
Our advice is not tied to any single platform or outcome. We assess options objectively so organisations can make decisions based on fit, risk, and value — not sales pressure.
Outcome-focused, not activity-driven
We measure success by whether organisations gain clarity, reduce risk, and move forward with confidence — not by hours billed or technology deployed.
Accountable advice
We take responsibility for the quality of our guidance. That means being clear when change is not required, when timing is wrong, or when risks outweigh benefits.
Practical and collaborative
We work closely with operational, IT, and leadership teams to ensure recommendations reflect how the organisation actually operates — not how a vendor assumes it should.
Our cloud telephony and remote visual support solutions bring together voice, video, chat and contact centre capabilities in the cloud.
Engage customers across different channels, automate workflows and connect teams everywhere.
Say goodbye to multiple phone numbers – enable compliant configurations with remote, mobile, and dedicated home/office deployments
Access the latest AI technology to perform highly intelligent tasks such as sentiment analysis and problem-solving.
Protect every conversation with third-party-verified, enterprise-grade security plus compliance and privacy controls.
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