CLOUD COMMUNICATIONS FOR NDIS

Create the ideal NDIS patient experience through unified communication

Discover how we help NDIS and allied healthcare providers to adopt modern cloud telephony services for care management systems and daily communications.

Transforming NDIS and Allied Health through unified communication and cloud telephony

The benefits of adopting a modern cloud telephony service

Reduce the risk of participant funding changes with elastic telephony costs

Reduce risk from regulation and audits

Improve quality management systems

How a unified communication system improve quality management systems?

Improve financial management with unified communications and cloud telephony

Demonstrate continual improvement

Support teams responsible for quality and risk

Detailed metrics and compliance

Care workers are responsible for regulatory compliance, risks associated with service delivery, practice standards compliance, complaints and critical incidents management, continuous improvement, staff performance and more.

A modern cloud telephony service like RingCentral will provide detailed metrics on call activity that will greatly assist with all of these responsibilities. In contrast, making those calls from a mobile number, or worse still, a personal mobile number, will not provide those metrics, call handling options or integration options.

Manage privacy

The Australian Privacy Act affects all companies in Australia, including NDIS providers. A modern cloud unified communications service provider helps you measure, manage and monitor for the risk of a breach of privacy.

Manage privacy through reporting, call transcription, call recording and even AI to scan calls for specific words.

Manage SMS risks with a unified communication system that incorporates text messages as well as phone calls.

Improve care worker experience

Care workers have a tremendous workload as it is – the churn of workers between providers or out of the service entirely is high.

Better accessibility and flexibility

Care workers can use UcaaS from their personal devices, phones, tablets, pads and computers.

Reduced paperwork

Have call activity automatically captured, reducing administration and regulatory work.

Professionalism and privacy

Care works avoid using their personal number and call from a number from their respective NDIS provider, establishing clear boundaries and safeguarding work/life balance.