Generative AI For The General Public: Hopes and Fears in 2023

Global interest in Generative AI is growing exponentially. Customer service industry leaders are looking for ways to take advantage of Generative AI.  However, public opinion of Generative AI is split between those alarmed and those optimistic about this technology.

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This report dives deep into the state of Generative AI, public opinion on Generative AI, AI adoption trends and strategic considerations in rolling out AI for customer service and customer experience.

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Key points:

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• AI Interest and Adoption Trends

• The Public Opinion of AI

• Who, where, why do people want to use AI?

• AI and Customer Service

• Macro Analysis and Closing Thoughts

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Methodology; results of a survey in August  2023 of 880 adults.