Generative AI For The General Public: Hopes and Fears in 2023
Global interest in Generative AI is growing exponentially. Customer service industry leaders are looking for ways to take advantage of Generative AI. However, public opinion of Generative AI is split between those alarmed and those optimistic about this technology.
This report dives deep into the state of Generative AI, public opinion on Generative AI, AI adoption trends and strategic considerations in rolling out AI for customer service and customer experience.
AI Interest and Adoption Trends
The Public Opinion of AI
Who, where, why do people want to use AI?
AI and Customer Service
Macro Analysis and Closing Thoughts
Methodology; results of a survey in August 2023 of 880 adults.
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