FIELD SERVICES
As customer expectations are increasing, labour shortages and supply chain costs are increasing. Finding quality skilled people is getting more difficult and the need to reduce the carbon footprint continues.
Organisations that provide field services should continually assess how they deliver field services. There’s a better way with TechSee.
Cloud telephony is a communication system that operates through the Internet rather than traditional phone lines.
With cloud telephony, all voice data and services, such as call routing, voicemail, Interactive Voice Response (IVR), call forwarding and call analytics, are delivered over the Internet.
This allows you to handle your communication needs efficiently, without investing in costly infrastructure.
Remote Visual Support (RVS) uses advanced technologies to share live video and audio feeds between individuals or teams working remotely, allowing them to collaboratively diagnose, troubleshoot and solve problems in real time.
As customer expectations are increasing, labour shortages and supply chain costs are increasing. Finding quality skilled people is getting more difficult and the need to reduce the carbon footprint continues.
Organisations that provide field services should continually assess how they deliver field services. There’s a better way with TechSee.
The departure of experienced technicians is creating a generational divide. Without a way to visually capture and disseminate best practices, vital corporate knowledge risks being lost, impacting the training of new employees and contracted workers.
The financial burden of training new technicians remains a significant challenge for field service organisations. With remote visual assistance, junior staff can now be dispatched and guided remotely, providing valuable hands-on training and ensuring the work gets completed the first time.
The high costs associated with repeat visits continue to inflate operational costs. Repeat visits can be significantly reduced by applying remote assistance.
The platform can determine the priority of the work to improve the scheduling and timing of your field services team.
TechSee’s remote visual assistance provides intelligence that significantly benefits field services by enhancing efficiency, customer satisfaction and cost-effectiveness.
Organisations can diagnose problems via the worker in the field through their smartphone camera, reducing physical site visits and vehicle rollouts.
Faster resolution
This delivers faster resolution times and lower travel expenses. Live visual support and AI-driven guidance ensure accurate problem identification, increasing first-time fix rates and reducing repeat visits.
Intuitive interface
The platform’s intuitive interface simplifies the training process for new technicians, further reducing operational costs.
TechSee’s solution
By improving service quality and efficiency, TechSee’s solution enhances customer satisfaction and positions organisations as innovative leaders in field service technology.
Remote Visual Support can facilitate the documentation of issues and repairs, which is crucial for regulatory compliance and maintenance records. Visual evidence of problems and repairs can be easily captured and archived.
Accurately inspect completion of work and quality
When external contractors are involved, remote visual support can improve communication and coordination.
Contractors can fully understand the issues before they arrive, accurately account for their work and capture visual information on future repair requirements. This leads to more efficient repair and maintenance work and overall asset management.
The status of properties needing cyclical maintenance is often outdated. Gathering and storing this information so you can use it in budgeting and planning is a big challenge. Planned maintenance decisions are often based on assumptions, guesswork or past experience.
Gather on-site data to improve long-term asset cost predictions
The ideal state managers would like to achieve is predictive maintenance based on accurate information about the asset.
With a RVS service, you can leverage tradesmen who go onsite to gather data about the state and condition of the asset to improve long-term planning and budget allocation.
Capture the data in your property management system
By integrating the RVS into your system, the data capture against the asset in the system record can be automated, streamlining the ability to report on the assets.
A joint approach from a modern remote assistance provider streamlines field service operations by enabling visual communication between customers and technicians or between technicians and remote experts.
Smartphone app
The platform achieves this through a simple visual connection over an app on a field service technician’s smartphone, allowing technicians to share the vision and get a faster resolution of their remote problems.
TechSee’s remote visual assistance is applicable across various scenarios, including troubleshooting, installation, operational guidance, training, maintenance and field supervision.
TechSee’s remote visual assistance demonstrates a proven return on investment through improved fix rates, resolution rates, reduced machine downtime and faster training times.
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