Create & control AI agents that transform work, service & process

Create and control enterprise AI agents to automate work, service, and support—boosting customer experience, staff productivity, and operational performance.

Kore.ai AI agents: transforming customer, staff, and operational interactions

In a country where workforce shortages, compliance pressure, and service delays strain every sector, AI agents offer a scalable way to do more with less—without compromising experience.

When we partnered with Kore.ai in 2024, we set out to help Australian organisations rapidly deploy intelligent agents that improve customer outcomes, automate staff workflows, and unlock operational efficiency.

Would you like a version tailored specifically to a sector (e.g. NDIS, aged care), or should we proceed with the About Kore.ai section next?

The power of AI agents in enterprise service

We recognised the need for organisations to reduce manual handling, repetitive interactions, and resource-heavy service models. AI agents enable businesses to respond faster, scale efficiently, and deliver smarter experiences—without adding headcount.

Applications and use cases for Kore.ai AI agents

Typical cases include automating service desk triage, customer onboarding, appointment scheduling, internal workflow approvals, and handling NDIS plan queries. In more complex enterprise settings, it could be a hybrid handoff between AI and human agents to streamline bookings, compliance tasks, or employee support.

The tactical ability to deploy intelligent, no-code AI agents has many benefits:

Deflects repetitive queries and reduces call wait times
Supports staff with real-time guidance and smart handoffs
Accelerates resolution across voice, chat, and digital channels
Greatly improves customer and employee experience
Reduces overhead and scales without increasing workload

Why Kore.ai?

Following our decision to find a conversational AI and automation platform, we chose to partner with Kore.ai because of its enterprise readiness, global leadership in AI-driven virtual assistants, and alignment with modern service and process automation strategies.

From chatbot to agentic automation

The Kore.ai platform was initially adopted to power intelligent virtual assistants across web, mobile, and voice channels — helping enterprises reduce support load and improve customer experience at scale.

AI for work, service and outcomes

Today, Kore.ai supports advanced use cases through its no-code platform, agentic AI orchestration, and seamless integration with platforms like Microsoft, Salesforce, Genesys, and ServiceNow — enabling AI-powered transformation across customer service, business operations, and workforce enablement.

Kore.ai Organisational Footprint & Recognition

Kore.ai Conversational AI Platform — Globally Proven, Enterprise Ready

Kore.ai is a recognised global leader in enterprise conversational and agentic AI. Its platform handles over 10 billion conversations annually, powering virtual assistants, voicebots, and intelligent automation for more than 400 major brands, including HSBC, eBay, Airbus, and Roche.

Recognised by Analysts and Enterprises Alike

Kore.ai is consistently recognised as a:

Leader in Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Strong Performer in The Forrester Wave™

These rankings validate the platform’s innovation, reliability, and maturity in real-world enterprise environments.

Scalable, Proven, and Secure

10B+ conversations per year, including 300M annually in the U.S. for a top global bank
Deployed across industries like banking, healthcare, logistics, retail, government, and telco
Multilingual capability across 100+ languages and 30+ digital and voice channels

Kore.ai meets rigorous global standards, with certifications for ISO 27001, SOC 2 Type II, HIPAA, GDPR

This ensures enterprise-grade data protection, compliance, and operational integrity.

Built to Deliver Results

Organisations using Kore.ai have reported:

Up to 30% cost savings
Faster resolution times
20–35% improvements in CSAT

The platform integrates seamlessly with:

Microsoft, Google, AWS
Salesforce, Genesys, ServiceNow, Zoom
…and other key enterprise platforms.

The agent platform; design, deploy, orchestrate AI gents at enterprise scale.

The Kore.ai Agent Platform delivers intelligent automation by orchestrating AI-powered conversations, workflows, and integrations across all channels. Unlike narrow chatbot tools, it enables businesses to create context-aware, multi-intent, and multilingual agents that operate across web, voice, mobile, and messaging platforms.

By combining natural language understanding, process automation, and secure enterprise integration, Kore.ai helps organisations improve resolution accuracy, reduce support volume, and scale operations efficiently. Its no-code builder, AI governance controls, and analytics tools make it possible for business and IT teams to deliver agentic AI aligned with real-world outcomes.