NDS Executive Leaders Conference 2024 Summary
A summary from the NDS Executive Leaders Conference 2024 and the path forward that was discussed
Key Insights from DSC NDIS Viability Summit
Learn from NDIS providers the value they are seeking from cloud telephony services
The value of cloud telephony services to NDIS providers and employees
Learn from NDIS providers the value they are seeking from cloud telephony services
How US home builders elevated CX through remote visual support
Learn how 3 of the 5 largest home builders in the US elevated customer experience, first time fix rate while reducing technician costs
How remote visual support technology is transforming property maintenance
Recently, we spoke to a Community Housing Provider (CHP) regarding the challenges with property maintenance.
Unapproved & unmonitored communications are escalating
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
The right to disconnect & what it means for your business
A right to disconnect law is expected to come into play with the intent of restoring work-life balance
The upside of remote sharing
Leveraging a remote video assistance platform is a transformative strategy for augmenting the efficiency and effectiveness of field service technicians
Cloud communication trends 2024
We look into the future of enterprise communications, setting our sights on trends for 2024
Exploring LLM-powered customer experience automation
In the swiftly evolving realm of CX automation, Large Language Models are reshaping the customer engagement landscape