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  • Writer's pictureAndrew Olsen

Field Services Innovation Forum: lower cost, increase CX and asset management

Field Services Innovation: how to continue to lower cost while increasing customer satisfaction and asset performance.

With the tyranny of distance, low population, skills shortages, and aggressive carbon targets in Australia, getting your field services and remote asset management right can be a game changer for your business.

Flying in from Melbourne, listen to Danny Bearzatto of Structured Creative talk about the evolution of field services and by asking the right questions about your field service management lifecycle, you can flush out a path forward as it relates to planning, preparation, performance, and process.

Coming up from Sydney we will also be joined by Simon Beavis, Field Service Management for ServiceNow APAC. ServiceNow, is one of the global leaders in cloud-based workflow automation for enterprise organisations. Simon will be discussing their approach to field service management, how they help organisations break down silos, reduce costs, and increase revenue in a more frictionless experience, and also the role GenAI can take in the field.

Date: Thursday November 30th, 2023

Please arrive at 7.45am for an 8am start

Level 1, 470 King St, Newcastle West

Morning tea provided

8.00am to 9.30am


Danny Bearzatto Danny has over 20 years’ experience bringing strategy into operational reality as a management consultant in Deloitte in Australia, the UK, Europe and Southeast Asia and in a senior leadership role at Ventia as head of workforce design. This has resulted in Danny being recognised as an expert in the field service management industry. Structure Creative focus on solving problems in business design, business transformation, cost reduction combined with deep expertise in field service management.

Simon Beavis, Simon, has been working with Field Service Management solutions for most of his career. He is currently the APAC Sales lead for Field Servicer Management at ServiceNow. Simon has been helping customers delight and exceed their customer experience for the past 20+ years. The Field Service Management domain has always been a passion of Simon’s and he has held management roles at both Salesforce and Oracle where he was responsible for the Sales and growth of their respective Field Service Management solutions. Very early in his career Simon even helped develop a Field Service solution for a global ICT company.

Andrew Olsen Director of Donnabrook has been on the coal face of ICT products and services for the past 28 years since arriving from Canada via 5 years in Tokyo. Donnabrook is now focused on helping organisations communicate and collaborate better by helping them leverage global cloud telephony services like RingCentral (and others) and remote visual guidance from TechSee. Follow the links below to see some of the local clients or learn more about TechSee.

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