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3ME Technology and Donnabrook work together to improve customer and employee experience...

3ME Technology and Donnabrook work together to improve customer and employee experience and operations by transitioning to cloud unified communications. We are excited to partner with 3ME Technology to help support their digital transformation to cloud unified communications. 3ME Technology, awarded the most innovative company in the agriculture and mining sector for 2021 by the Australian Financial Review, is an Australian heavy-equipment battery manufacturer designing and p

A simple step to better customer service… a chat with Krys Sutton from the CRM Team

Greet your customer by name when you answer their call! Great to welcome Krys and the CRM Team to the Hunter and discuss with him the impact of customer experience when integrating UCaaS (your phone system) with your CRM This is done by integrating your phone system with your CRM that triggers a screen pop with a 360° full view of the customer, their details and history. Seems straight forward but how often does one experience that? With customer expectations at an all-time

ATB Morton Group seeks to improve customer experience, business process and access to data

We are excited to partner with ATB Morton Group to help them elevate customer experience, drive logistics efficiencies and process all while simplifying and consolidating a multi-layer technology stack into a single cloud service. ATB Morton Group, with 40 years in the making, are successfully striving to provide cost-effective and efficient solutions to meet commercial and industrial construction needs. Their group of businesses consist of ready mixed concrete, hot dip galv

What would the impact be on your business if your phone were down for 2.5 hours?

On Thursday the 21st of July, 2022 Microsoft Teams was down for more than 2 hours in many places around the world. In Microsoft’s post incident report (TM402718/MO402741) they said: “Telemetry indicated that approximately 300k calls were impacted by this event. The Asia Pacific (APAC) region was most affected due to business hours coinciding with the impact window. Additionally, Direct Routing and Skype MFA were mostly impacted service.” Just another reason why many businesse

Camplify partners with Donnabrook and RingCentral to help support their multi-country global support

We are excited to partner with Camplify[1] to help them deliver outstanding support and customer experience from their globally distributed support team as they seek to become the premier campervan, motorhome and caravan sharing community (recreational vehicles or RV) globally. Camplify is one of the world’s leading peer-to-peer platform for RV owners and those looking to experience #vanlife, providing a full range of value for both owners and those hiring. Camplify needed

Compass Housing Services use RingCentral to support a hybrid workforce...read on...

Compass Housing Services and Donnabrook use RingCentral to support a hybrid workforce, improve tenant experience and improve business processes. We are excited to partner with Compass Housing Services to help support their digital transformation to cloud unified communications. Compass Housing Services (Compass) is one of Australia’s largest non-government social housing providers with over 35 years of experience in providing secure and affordable housing for low-income house

Regional Family Law Firm Clarity Lawyers use Donnabrook/RingCentral for... read on

We are happy to be able to help Samantha Miller and regional family law practice, Clarity Lawyers by providing an easily managed phone, message and video service through RingCentral to support their growing regional NSW presence. We are also excited that they are getting further value by being able to capture all their client phone calls automatically within their legal practice management software, Smokeball. Based in Newcastle with another new office in Armidale, Clarity L

Pondsplash seeks a highly flexible cloud telephony /video conferencing capability - read on....

Pondsplash seeks a highly flexible cloud telephony /video conferencing capability to establish a national presence and support remote specialists. We are happy that Sam Mehana of Pondsplash approached Donnabrook to discuss their business and growth plans and how they could optimise their communications and collaboration environment to have the best customer and employee experience. Donnabrook’s process was the same with all organisations in assisting them in their investigati

Companies with the Best Benefits for Remote Workers

Hybrid work models look like they are here to stay. People don’t want to give away 2 hours plus a day to buses, trains, highways, traffic etc. So, here is an interesting article that shows who is doing it best. Useful to know as well if you’re looking for ways to attract talent that is otherwise scare. Companies profiled: - Experian - Vista - Geneva Financial Home Loans - Ocrolus - HubSpot - RingCentral - LG Elect

The necessity to simplify and consolidate your operations – a couple of quick points...

Last week an article in the AFR talked about how Telstra had more than 1000 job vacancies they cannot fill and discussed the “spiralling skills crisis” in the technology sector citing a few points: - Lack of immigration and explosion of focus on digital transformation; - Companies now searching nationally rather than locally, out of necessity; - US companies are now looking globally for skills creating more competition; - Tech Council of Australia indicates the skills shortag

Best Practices for working remotely…since we will be doing that for a while…

An article pointing out a few things you may not have thought of and here are a few: - Avoid public wi-fi if possible; - Keep work data on work computers; - Block the sight lines; - Encrypt sensitive data in emails and on your device; - Physical; - Lock your doors; - Don’t leave devices in the car; - Don’t use random thumb drives. If you are using a VoIP service to your desktop, iPad, phone or other devices consider: - Set strong passwords and pins for your extension; -

“You cannot discover new oceans unless you have the courage to lose sight of the shore”.

A quick chat with Matt Taylor, Director of Heart HR... Too often we swim along the surface in our professional careers, engagements, meetings and phone calls but rarely do we get to really understand the person we sit across the table from. Today I had a chat with Matt Taylor, of Heart HR, long-time resident of Australia and the Hunter but originally haling from England. When he is not working, he loves to cycle… a lot. How did you come up with the idea for your business? I h

Largest privately-owned housing maintenance company addresses highly adaptive workforce needs.

We are very happy to have Lake Maintenance ask Donnabrook to partner with them to facilitate and support the changing needs of a highly adaptive workforce with the ability to work from anywhere with a simplified end-user experience that leverages Microsoft Teams. With approximately 140,000 properties currently under management, Lake Maintenance are Australia’s largest privately-owned housing maintenance company and works with public housing and community housing across Austra

Rejecting hybrid work models may cost employers, a survey finds.

A paper entitled “Why Working from Home Will Stick” finds that Job seekers may take the same job with a 5% to 10% pay cut if it allows a WFH option. Also, if you are in a war-for-talent employers may have to offer much higher pay to retain staff. Based on a recent survey of 30,000 Americans the abstract states that 20% of full workdays will be supplied from home after the pandemic ends compared with 5 % before and supplies evidence for 5 reasons for this trend; - Bett

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