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Avoid Confusion: Combine hold time with visual self-service.

Every contact centre agent knows that making decisions regarding, for example, the roll out of a truck for a warranty repair based only...

Customer Loyalty and Churn

As I embrace the world of customer experience by helping companies in Australia leverage TechSee, a global leading remote visual support...

Hunter Ethical Disability Support Services takes a step forward with their operations

Hunter Ethical Disability Support Services takes a step forward with their operations to help their clients thrive. As a registered NDIS...

AI-Driven Visual Intelligence

Very excited to be helping organisations in Australia find value from the visual intelligence platform, TechSee. Reposting here the words...

Making company calls from a mobile number?

Are your company calls being made from a mobile number or worse, a personal mobile number? Are employees juggling 2 phones - one for...

One of the great benefits of working with NFPs...

One of the great benefits of working with NFPs is the exposure you get to the invaluable and incredible work they do. Had the privilege...

What is not being considered when evaluating Software-as-a-Service (SaaS) for your business?

What is not being considered when evaluating Software-as-a-Service (SaaS) for your business? I’ll first answer the why. At risk of...

“Implementing cloud is not an IT project – it’s about business transformation…”

“Implementing cloud is not an IT project – it’s about business transformation…” (Wilson Wong, GP Batteries) I know cloud transformation...

3ME Technology and Donnabrook work together to improve customer and employee experience...

3ME Technology and Donnabrook work together to improve customer and employee experience and operations by transitioning to cloud unified...

A simple step to better customer service… a chat with Krys Sutton from the CRM Team

Greet your customer by name when you answer their call! Great to welcome Krys and the CRM Team to the Hunter and discuss with him the...

80 % of employees want flexible working

An interesting read on how one organisation is adjusting their approach to flexible working. It references a poll of 10,000+ people on...

“The key feature for us is integration", Kent Chalmers, CTO of Home in Place.

Leading community housing provider renovates for future growth and customer service innovation replacing their legacy telephony...

ATB Morton Group seeks to improve customer experience, business process and access to data

We are excited to partner with ATB Morton Group to help them elevate customer experience, drive logistics efficiencies and process all...

What would the impact be on your business if your phone were down for 2.5 hours?

On Thursday the 21st of July, 2022 Microsoft Teams was down for more than 2 hours in many places around the world. In Microsoft’s post...

Camplify partners with Donnabrook and RingCentral to help support their multi-country global support

We are excited to partner with Camplify[1] to help them deliver outstanding support and customer experience from their globally...

Culture – Transformation’s invisible enabler

I help small and large organisations transform their telephony into the cloud. It requires simple yet essential behavioural changes in...

Managing your team during covid lockdown...in the hospitality industry!!

I love success stories especially in very challenging times. Take Stephen Hunt who built a $ 100 million empire from a $ 100 backyard...

5 Essential Transformation Ideas

Just sharing a brief article that frames 5 essential digital transformation ideas and why; - CRM, - Embrace the latest unified...

Managing the fluid hybrid work environment

A great article about managing the fluid hybrid work environment. What I’m experiencing talking to companies daily and what the article...

Open APIs and the Future of Customer Experience

The two go hand in hand. I enjoy helping organisations address their digital transformation needs by helping them move to a leading cloud...