FAQ – Donnabrook

 

• Impact: The leading global cloud telephony service providers are continually innovating and changing and the impact on revenue, cost and customer/employee experience are significant. 

• Opportunity Cost: This creates an increasing opportunity cost for not changing from your current system.

• Time Poor? As a business owner do you have the time to sift through all the information to identify the right solution, contact and engage all the different providers? This can be time consuming and confusing.

• We help you through the process to save you the time; to ensure all options have been identified and you select the right service, under the right terms, that will grow with your business.

 

What Donnabrook does:  Help organisations with revenue, costs, risk, customer/employee experience as it relates to and may be impacted by the use of a global native cloud telephony services (UCaaS) within their business.

 

What is the cost for my engagement?  $ 0.00   The cost of services are recovered through the referral relationship I have with the respective vendors. 

 

How we help evaluate and select a vendor/service:

 

• How will it help my business? Do I need it at all?  Exactly how will it help?

• Evaluation and selection:

  • Help short list the vendors based on your needs providing industry knowledge of vendor’s strength and weaknesses, reputation, and track record;

  • Engage vendors - arrange demonstrations, proposals, negotiate commercial terms etc.

• Accountability – provide a 2nd tier of accountability to all clients above the direct service and support they would receive including regular optimisation and satisfaction reviews

 

Why should business be aware of global Cloud telephony services (UCaaS)?

 

• Revenue UP – improves revenue by greatly improving customer engagement and retention

• Cost DOWN – saves direct costs on telephony and indirect costs by freeing up time and automation, support less expensive remote workers, reduce staff turnover

• Improve Compliance – automate the capture of data, automate or create ad hoc reports

• Reduce Risk – 99.999% service level by the leading vendors, full DR and BCP, highly secure

• First Mover Advantage – quickly and easily change, modify customer experience, channel of choice for communication

• Improve business process – e.g., integrate telephony to CRM, helpdesk, or other core systems

 

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