Cloud telephony
services are rapidly changing. We are here to help.
We can independently help you evaluate the leading unified communication cloud services. We provide an open and collaborative process to help you understand the potential value of the services against your current situation, challenges, and then identify the ideal state for today and the future.
​Take customer and employee experience to the next level, simplify administration, automate and integrate.
Unified communications-as-a-service functionality is always a moment in time. The leading providers are constantly changing, developing and expanding their services. We can help you wade through that, understand the vendor's track record for support, service levels, innovation, examine financial viability, and overall risk profile. We get as deep and detailed as you want to be.
This is what exceptional customer experience looks like
How we help
Creating limitless value
We help you through the needs assessment stage to evaluate your requirements and assess the best cloud telephony solutions for your community housing organisation. Through our partnerships with some of the world’s top UCaSS vendors, we ensure due diligence and help negotiate commercial arrangements. We are vendor agnostic – if there’s a more suitable vendor, we’ll be the first to advise.
Ensuring smooth implementation with a crawl, walk, run approach
We take an iterative approach to ensure smooth rollout and adoption to maximise widespread value quickly, without overwhelming teams or sacrificing strategy.
We stay committed to your ongoing success with support, helping you see the hidden value opportunities.
See how Home in Place accelerated digital customer service with cloud telephony
As one of the largest non-government providers of social housing in Australia, Home in Place needed to improve its digital service platforms and capabilities for greater customer web-based self-service, and to provide a better customer experience to tenants digitally.
After working through an initial discovery, we showcased the RingCentral MVP and Contact Centre to Home in Place.
​
“Donnabrook kicked off the relationship with RingCentral, and their ability to convey their capabilities was really important to this project and getting it off the ground.”
Kent Chalmers, Group Chief Technology Officer, Home in Place.
​
Enhancing communication
Native integration with Home in Place’s Microsoft Teams collaboration platform has enhanced internal communications. The UCaaS and CCaaS platform has also reduced the complexity and administrative burden with regards to compliance with security certification and regulatory requirements, and with the organisation’s business continuity planning (BCP).
​
Crawling, walking, then running to organisation-wide value
​
Phase one of the RingCentral project was replacing and consolidating an ageing telephony and contact centre environment with a single cloud-based platform across Australia and New Zealand.
Phase two will see RingCentral integrated with Home in Place’s CRM and ERP systems, allowing Home in Place to deliver a more rapid and personalised response to customers.
​
This includes calls to the contact centre, web chat functionality for tenants, supporting the rollout of digital self-services, and introducing chatbots to answer common questions and simple data such as rental balances.
Our partners
Connect with a Donnabrook unified communications expert
