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Glass Buildings

CONTACT CENTRE

Experience a more efficient  
INBOUND SOLUTION

Quickly and accurately connect callers for first contact resolution. Build customer loyalty with intelligent inbound call routing. Identify callers and connect them with the right agents. Access native integrations with leading CRMs. Experience tightly integrated IVR and ACD.

Intelligent call routing features:

- Automatic Call Distributor (ACD)

- Interactive Voice Response (IVR)

- Computer Telephony Integration (CTI)

- Skills-based routing

 

Contact us for a personalised, informative discussion and demo on the key features as they relate to your needs.

Call Center Employee

Delivering business benefit through Cloud Unified Communication, advice and consulting services. RingCentral Certified Partner Australia. The leading all-in-one phone, team messaging and video conferencing solution.